At Mnemora Toys, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

🔹 1. Returns Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• The product is unused and in its original packaging
• The return request is made within 7 days of delivery

🔹 2. Non-Returnable Items

We do not accept returns for:

• Used or damaged products (not due to our fault)
• Items without original packaging
• Products purchased during clearance or final sale

🔹 3. Return Process

To initiate a return:

1. Contact our support team with your order details
2. Share images (if the product is damaged or incorrect)
3. Our team will review and confirm the return request
4. Once approved, we will arrange a pickup or guide you through the return process

🔹 4. Refund Policy

• Refunds will be processed after the returned product is received and inspected
• Approved refunds will be credited within 5–7 business days
• Refunds will be issued to the original payment method

🔹 5. Replacement Policy

• If the product is damaged or defective, we offer a free replacement
• Replacement requests must be raised within 7 days of delivery

🔹 6. Cancellation Policy

• Orders can be cancelled before they are shipped
• Once shipped, orders cannot be cancelled

🔹 7. Shipping Charges

• Return shipping is free for damaged or incorrect items
• For other cases, shipping charges may apply

🔹 8. Contact Us

For return or refund requests, please contact.